Terrible consumer relations/ No Feed Back

May18 I lodged a claim after I was involved in a car accident. One month later, still the case remains open. Beside the 1 email from Hollard -informing me of my case number &that my car has been written off, 1 phone call from the claim investigator that was followed by a meeting - I have received NO contact from my insurer or their agents!<br> <br> I have communicated my frustration about this to both Call centre &Pitso of R&A<br> <br> I have called investigator Rantlaka & Associates (R&A)- who hve been telling me that the matter is still under investigation until Friday 12/06, when I AGAIN called R&A, told me they have submitted the report to Hollard &communicated they can't share their recommendation or the report &referred me to Hollard. Hollard since 15/06 have denied receiving this report &refer me to the investigator who then again refers me back to Hollard<br> <br> You would expect that a company like Hollard understands that no one wants to have to endure the process of hving to claim.I as a consumer would appreciate feedback -even a courtesy call informing me that my case is still under consideration<br> <br> I have never engaged with a brand that cares so little about its clients. DISAPPOINTING!