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prudence C

1 reviews | Active since Feb 2010

18 Aug 2020, 12:36

TERRIBLE AND DISSAPPOINTING SERVICE (HOLLARD/EDCON)

I am so disappointed and upset by Hollard being the underwriter for EDCON Funeral Policy the following reasons:

1. Not being able to issue a policy document for a policy they cancelled 2. Cancelling my policy without my knowledge (I paid the policy for 15 years) 3. For lack of response and being sent from Pillar to post

0
Replies (7)
Hollard Insurance
Hollard Insurance's reply18 Aug 2020, 15:16
Official
Hello prudence 

We are sorry that your experience has led you to contact us with a complaint.

Please provide us with your policy number to enable us to investigate.

Regards
Hollard Group Complaints 
pC
prudence C's update25 Aug 2020, 12:17
Reviewer Update
HOLLARD has now dissappoingly responded with a document that is NOT a reflection of my policy. They have sent me a blank document with my personal details. I have a feeling that this policy never existed. I have been asking for true documents and HOLLARD keeps disappointing. I really need Hollard and EDCON told up.
pC
prudence C's update29 Sept 2020, 10:57
Reviewer Update
Good Day Hello Peter,

I am really soo disappointed with the Hollard service. My policy has been reinstated. I have submitted my claim two weeks ago after a hassle of my policy being *******ly cancelled. Now I have to deal with getting them to pay. Why is it that HOLLARD is like this?

I can't wait to get the policy paid whenever they decide so that I can cancel my EDCON/HOLLARD Policy.
pC
prudence C's update01 Oct 2020, 05:40
Reviewer Update
I AM REALLY STRUGGLING TO UNDERSTAND THIS LEVEL OF SERVICE FROM HOLLARD. I AM REALLY NOT UNDERSTANDING. HOLLARD THIS IS REALLY BAD SERVICE YOU ARE PROVIDING THROUGH YOUR PARTNERS. FOR 15 YEARS YOU HAVE BEEN DEDUCTING MY POLICY AND NOW I CANNOT GET PAID FOR A CLAIM!!
pC
prudence C's update01 Oct 2020, 08:04
Reviewer Update
IS THAT THE REASON WHY YOU ARE NOT PAYING THE POLICY?
pC
prudence C's update02 Oct 2020, 04:54
Reviewer Update
HOLLARD, It is strange that you cannot pay my policy because its with the OBUNDSMAN. This feels like you are *****ing. How many Black people go through such terrible service? We pay these policies for years and years so that when we need them the most we can not get the money. I couldn't use the policy that I paid for 15 years because HOLLARD AND ITS PARTNERS CANCELLED IT. I am really even more disappointed by the simple and dismissive response about the OBUDSMAN - I DID NOT PAY THE OBUDSMAN for 15 years. I did not pay the OBUDSMAN FOR 15 YEARS for a funeral policy. I paid Hollard and now they cant do their legal obligation. I guess the struggle will carry on for a while for us...
pC
prudence C's update02 Oct 2020, 04:56
Reviewer Update
THE REASON IS NOT GOOD ENOUGH FOR ME