Terable service

I have a very bad experience with hollard it was my first claim since I'm hollard client I have a hospital cash back plan they just struggling to pay me I just realized that Holard hate paying actually they want only what is coming to them if you claim it becomes a problem you don't get the service you deserve as a customer I started from November doing a claim for my cash back up until now they kept on declining the documents I sent from hospital firstly they don't have medical forms that one can take to hospital so that they doctor will know what they looking for exactly as government hospital don't issue invoices and when I gave them the latter from hospital they denied it and send me to hospital for about 3 times mind you I have to travel there and I'm working I have to book half days at work and unpaid just to get my money from hollard but it all problems I kept on calling for a follow they finally accepted the document on the 05/03/2018 but up until now when I do follow they said it been escalated the person the escalated to is doing nothing he/ she is busy to attand my query I spoke with Victor who went extra miles and speak with this person in person thanx God they still have such excellent agents who attand customer with respect it was on Tuesday the 13 march they told me by the end of the day it will be finalized I called wensday and I speke to victor and on the 15 I spoke with Nomfundo on the 16 I spoke with Timothy and Phumzile but phumzile dropped the call on me pretending to not here me all this people promising the end of business day up until now still nothing they.promised to send me ref no. On SMS they all didn't

I'm really stressed when I see this cos it my first claim and what make me worry is that I covered my parents with this company I'm just afraid that should anything happen to them I will struggle like this to Barry them in peace

Really hollard is not practising what they preach when advertising themselves I'm so hurt with this service

My email ********** Cont no ********** 671 Consumer protection please fight for my right I feel like I have been undermined by this company I'm paying monthly