Tablet drama

<p>My husband bought me a telefunken tablet 10.1" on 28/09/2016 and took the insurance that game offered immediately. Unfortunately a few weeks later the screen cracked and that's when the nightmare started. We took the tablet to Game store in Kollonade and was advised to call Holland. Upon calling we were advised to pay a certain amount to activate the policy and email the proof of payment and my husband's I'D copy which we did on the 27/10/2016. On the 28/10/2016 I called Hollard informing them of the email and they said RAM will fetch the tablet in 72 hrs. It's been the longest 72hrs of my life because even now I'm still sitting with a cracked tablet that hasn't been fetched. I called on the 09/11/2016 to inform them that the tablet was not fetched and was given a bogus reference number to quote when calling RAM which I was informed did not exist. I called Hollard again and they put me on hold for a long time then they came back to tell me the tablet will be fetched in 72 hrs AGAIN! I called again on 16/11/2016 and they sent me an sms informing me that again RAM will come to fetch the tablet. It's been almost a month of being sent from pillar to post with absolutely no results. I am fed up with Hollard and their horrible service. If this is the way that you treat your clients I doubt you will have any clients for long.</p>