SUPPLIER REFUSING TO RETURN MY PHONE BACK

I had an accident were I sat on top of my phone (Samsung S4) and the screen got smashed. I took it for repairs, they fixed the screen and returned it. I collected my phone from the shop and took it home. As I got home I realised the ***** at the back of the phone was not properly inserted, as a result the back cover wouldn't be properly closed. I took it back so they can insert the ***** properly.<br> <br> A week passed without getting any feedback from them and I took the initiative to enquire about the phone at Edgars. They told me they haven't received my phone and called the insurer. The insurer told me that their technicians can't insert the ***** back therefore the phone has been declared \beyond repair". They said they will replace it with a phone not costing more than R5000.00<br> <br> I refused their offer and asked them to return my phone and they agreed. They took long to respond and I called them to ask about my phone. Then they told me the phone has been salvaged"