Suggestion

I have suggested to Hollard to set themselves from the rest and that is: 1) If a client has made a query or been dealt with by a call center consultant that the system automatically sends it to the person whom dealt with their original query. It becomes highly frustrating when one has to send an email and it gets sent to a new person whom has to get all your security questions again and one starts all over again. Please make the clients life easier Hollard. Thank you to Mbali Dlamini - Team Leader of the call center who was polite and took my query and frustration on the chin and is now personally sorting the issues out. Thank you Mbali and look forward to receiving further correspondence from you.