Stone age insurance

I am so frustrated with this its ridiculous. Had an claim for an burst pipe on 13june today its 18 july amd that damage hasnt been fixed. In Thursday 16july had another burst pipe. Plumber came out today 4 places in the roof burst and one outside with the gas geyser. Now my main supply runs through the gas geyser and apparently the Plumber cant fix it phoned my insurance and Fogi doesnt have an contractor that works with the gas geyser. Where in this day of the world does an insurance not have an contractor for gas?? Its beyond me. Now i have to source an geyser and an contractor and then they will refund me and now i have to pay an separate excess which is ridiculous because its the same event. I cant see why i have to pay so much excesses becuase damage hasnt even been repaired for the first pipe burst and now with this claim i have to pay twice? How long will it be before this damage will be repaired it cant wait another month!!! I have to say thanks to Clementi she has been awesome in assisting and i understand she can only do so much and i appreciate it. But this will definitely have to go higher up because i am fed up with this. Next step will definitely be the ombudsman if this is not sorted by end of business monday 20th july