Still waiting for feedback on my insurance claim

<p>I am still waiting for the insurance to pay up, so it happens I lost my phone and I reported the matter to the police and everything, when I wanted to claim your administrators told me that unfortunately my claim needs to be escalated to the underwritter, Nowhere in my policy document does it state that I need to report the matter within 48 hours. The administrator sent me the policy terms and conditions again, number 2 written on the terms and conditions is not the same as the one on my policy. My policy states that I must report the matter to SAPS within 30 days.</p> <p> </p> <p>I am so annoyed, you guys are very quick to debit my account but come up with a whole bunch of stories when it is time to pay up. </p> <p> </p> <p>The administrator is so adamant that my policy states 48 hours when I have sent him the copy that states 30 days. As if I am illiterate and he is literate . I know that I am due to pay R150 when I claim for the first time I hope you guys don't come up with some silly bull****. </p> <p> </p> <p>Hope to have an answer today regarding the matter. </p>