Still awaiting reimbur*****t of excess and no response from Hollard

I'm still waiting on my excess to be recovered after 5 months. I have been getting the runaround from Brolink as well as Quest. I have to email the insurance companies weekly regarding feedback and yet no resolve. I've sent and email to Prinash on the 28th October and still no reply from him. This is really getting on my nerves when I as a client have to ask for feedback