TS
Titus S
1 reviews | Active since Jan 2025
16 Jan 2025, 08:55
Stay away from Hollard!
Absolutely useless!!!!!!! Close your this useless business and stop wasting people's time! I don't know why as a country we allow pathetic companies like this to eat people's money
Helpful (0)
Replies (5)0
Replies (5)
Hollard Insurance's replyOfficial
16 Jan 2025, 11:04Hello Titus
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly confirm if your complaint relates to a funeral, life or short-term policy?
Regards
Hollard Insure Customer & Broker Experience team
Hollard Insurance's reply16 Jan 2025, 11:04
Official
Hello Titus
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly confirm if your complaint relates to a funeral, life or short-term policy?
Regards
Hollard Insure Customer & Broker Experience team
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Titus S's updateReviewer Update
16 Jan 2025, 11:24I appreciate your response. Please advise as to why this claim number has not been settled even after Agreement Of Loss has been signed. Before I say anything, your landlines are a nightmare. It's almost impossible to get through to you. Please get this sorted.
The issue at hand is claim from August last year that's still not paid till this day: PJH/PREMC/***.
The issue at hand is claim from August last year that's still not paid till this day: PJH/PREMC/***.
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Titus S's update16 Jan 2025, 11:24
Reviewer Update
I appreciate your response. Please advise as to why this claim number has not been settled even after Agreement Of Loss has been signed. Before I say anything, your landlines are a nightmare. It's almost impossible to get through to you. Please get this sorted.
The issue at hand is claim from August last year that's still not paid till this day: PJH/PREMC/***.
The issue at hand is claim from August last year that's still not paid till this day: PJH/PREMC/***.
Hollard Insurance's replyOfficial
16 Jan 2025, 12:05Hello Titus
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply16 Jan 2025, 12:05
Official
Hello Titus
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
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Titus S's updateReviewer Update
22 Jan 2025, 08:24I would like to take this opportunity to confirm that the matter was addressed and resolved within 3 days after reporting it on this platform. Thanks to the Hollard Customer Resolution team for your intervention. Please review your strategies and fix what needs to be fixed moving forward but thank you very much. To The Hellopeter Team, thanks for giving the voice to the voiceless, keep going!!
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Titus S's update22 Jan 2025, 08:24
Reviewer Update
I would like to take this opportunity to confirm that the matter was addressed and resolved within 3 days after reporting it on this platform. Thanks to the Hollard Customer Resolution team for your intervention. Please review your strategies and fix what needs to be fixed moving forward but thank you very much. To The Hellopeter Team, thanks for giving the voice to the voiceless, keep going!!
Hollard Insurance's replyOfficial
22 Jan 2025, 14:45Hello Titus
Thank you for your feedback, we will ensure our processes are reviewed to ensure a better customer experience.
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply22 Jan 2025, 14:45
Official
Hello Titus
Thank you for your feedback, we will ensure our processes are reviewed to ensure a better customer experience.
Hollard Insure Customer & Broker Experience team.