DK
Dominika K
1 reviews | Active since Mar 2018
02 Feb 2026, 19:03
Stay away from Hollard
I have been with Zurich for 16 years and took the chance to move to Hollard as advised by my broker. Hollard is slow, expensive and do not know what they are doing. I am so upset that I moved to them. Hollard makes you jump through hoops for tiny value claims, excess is huge (a third of the claim), service is non existent, assessors are awful - never once saw my vehicle but makes me run around Pretoria getting quotes then will not let me use panel-beaters that Zurich let me use for years. So why make me run around wasting my time and the panel-beater's time. I'm furious and disgusted.
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Replies (1)Hollard Insurance's replyOfficial
02 Feb 2026, 19:09Hello Dominika K,
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team will review this matter and contact you to address your dissatisfaction.
Regards,
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team will review this matter and contact you to address your dissatisfaction.
Regards,
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply02 Feb 2026, 19:09
Official
Hello Dominika K,
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team will review this matter and contact you to address your dissatisfaction.
Regards,
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team will review this matter and contact you to address your dissatisfaction.
Regards,
Hollard Insure Customer & Broker Experience team.
