Standard Insurance NON-PAYMENT POLICY from Hollard

We received the 1st rejection letter from Hollard and as a result of this, additional proof and correspondence regarding the various Public liability claims, were emailed to '***' (3 emails were send) . Please note the following: the 1st claim rejection – from Hollard - have no substance regarding the claim. It was addressed to an individual who was not the claimant. That is just unprofessional and legally unacceptable. The 2nd response, based on the information submitted to '***' has been totally ignored as it makes no reference to the 2 claims that was submitted and proofed in the emails, neither did it address the inadequacy errors, a lack of substance in the 1st claim response from Hollard. As a result of the way that public liability claims, in the Western Cape, is being handled a formal complaint has been lodged with the Public protector, Premier of the Western Cape Alan Windie and a series of articles are being published by Network 24, regarding these specific matters and public liability claims.