Staff member not doing his Job

Good Day

My Name is George Kgokane Policy number ***c1-***c1

I have visited your offices @ Bloed Mall twice to make a claim I received an sms that funds will be paid in my account on the 21st of December 2020 within 3 days to date I haven't received the funds no one is doing any follow ups I'm very disappointed with the service I have recieved from your company they dont practice what they preach. Keneilwe Maraila your staff member is very *********** I am still waiting for a call from her. My contact number ***