Specifically refering to Advantage MotorPlan.

<p>Do not waste your time or money with any product from Hollard or any of their subsidiary companies they use as a front to cover up their incompetence and blatant theft.</p> <p>Completely and utterly ***********. They deny my 1st warranty claim after just 10,000KM citing invalid service history even though their policy document states that previous service history doesn't matter as long as I take the car to be serviced according to manufacturer spec.</p> <p>This is after I had the car serviced by the manufacturer.</p> <p> </p> <p>I was told when I bought the car that the service history was up to date. The service book was lost but a replacement was on its way and will be stamped.</p> <p>Once I received the book I took the car to Fiat for a full service, at my own expense. Shortly after that, I took it back to investigate a water leak, which turned out to be the head gasket. Now they claim the service history is invalid because I didn't service the car at exactly 60,000KM, even though the official 60,000KM service was done and stamped at 43,000KM. The first service I did was the 80,000KM service and I did it at 65000KM. There was also a service done at 55,000KM by the dealer, but they didn't stamp the book. The car has a 20,000KM service interval.</p> <p> </p> <p>Here's the wording directly from their documentation:</p> <p>"If the vehicle does not have an up to date Manufacturer’s service history and/or the vehicle was not serviced by the Selling Dealer prior to purchase, it is the Insured’s responsibility to have the vehicle serviced in order to activate the cover provided by the policy. If this is not done the policy will be invalid and therefore claims against it be repudiated. The service must be done in accordance with the vehicle Manufacturer’s specifications for the age and kilometres of the vehicle at the time."</p> <p> </p> <p>They're very happy to sign you up for a warranty they do not intend to honour, and smile when they take your money but refuse all logic and reason when you submit a claim.</p> <p> </p> <p> </p>