Somebody is not doing their job-Slow Claims Resolution

Dear Hollard. It has been a week of nothing. From your contact centre all the way to your senior claims manager, nobody keeps their word and they feel feathers about it. We have just had tons of people in & out our house scratching their bums I presume because to get to a full report of damages and scope of works seems to be rocket science. The full entirety of 1 STRAIGHT FORWARD claim has taken over 8 weeks since its inception to get to this stage of NOTHING. The thing with service providers is their assumption of people's naivety to processes, policy & SLA. I would like to categorically state that, not by a far mile does it ever take this long if people are DOING THEIR JOBS. I will let the world know so that you stop taking your customers for idiots. I can only imagine how those who do not speak up for themselves are served. I refuse to accept bad service, somebody needs to be held to book. I want answers NOW!