SO TIRED OF HOLLARD, 3RD COMPLAINT

It seems like everytime when I claim from this insurance I have to complain first before I get assisted. After I submitted my phone for repairs before the lock down, I was called by a consultant and was told that I have to pay an access fee of R200 and which I did pay immediately. On the 04th/05/2020 I called Hollard offices and spoke to Nonhlanhla and she advised me that the person that assisted me the first time was Nonkululeko and she will call back, but unfortunately they didn't so I called back again today the 05th/05/2020 because I know that if I don't make follow ups, I won't get assisted. When I called today, Lindiwe told me that I paid R200 instead of R400 so that is why my phone was not sent for repairs, I even said to her that if I was told to pay R400 I would have paid it but unfortuantely only R200 was mentioned to me. I told her to send me an e-mail so that I can have proof on my side but she never did. I'm so tired of this insurance because my first claim was when I claimed for my late father so that I can be able to bury him, but this useless insurance only paid me a month later after I buried my father. This is a **** insurance to have