SO MUCH FOR INSURANCE!

A FRIEND OF MINE HAS TAKEN OUT INSURANCE ON HER MOBILE WITH HOLLARD , HER PHONE WAS ****** SHE CALLED THEM AND THEY COMMUNICATED SHE HAD TO PAY AN EXCESS OF R 300.00 .SHE THEN PAYED THE EXCESS AMOUNT AND SENT PROOF OF PAYMENT 3 TIMES , THEY SAID IT WOULD TAKE 24HRS ITS BEEN A WEEK NOW AND STILL NO RESPONSE .ITS REALLY RIDICULOUS THE SERVICE THAT ONE RECEIVES AFTER PAYING SO MUCH MONEY . THEN HAS TO CALL THEM BACK AND BE TRANSFERRED TO 4 CONSULTANTS CONSTANTLY HAVING TO RE EXPLAIN HERSELF . WHATS THE POINT OF HAVING INSURANCE IF THEY NEVER COME THROUGH ITS NOT SUCH A COMPLICATED MATTER AFTER ALL.