1 reviews | Active since Apr 2013
SMS OPT OUT doesn't work
<p>Hollard Insurance/Life may send SMSs with the obligatory opt out option but they certianly don't listen or update their lists according to the respondants requirements. For this very issue, I will never request a Hollard Insurance option for any of my insurance requirements, only for the reason that they don't seem to listen/respond. I have tried not once, but a minimum of 6 times to opt out of their SMSs where they try to offer me some insurance plan or another. I even played around with the caps being on vs. off; e.g. STOP, Stop, stop...none of this makes a difference. So why on earth would I insure with a company that cannot even do a simple thing like remove me from their database? They have just alienated me from all their possible insurance products!</p>
Hello Ssharp
I would like to thank you for contacting us regarding your experience.
I am sorry that you received marketing sms's.
Your number had been removed from our database.
Kind Regards
Lynne Lawrence
***.
Hello Ssharp
I would like to thank you for contacting us regarding your experience.
I am sorry that you received marketing sms's.
Your number had been removed from our database.
Kind Regards
Lynne Lawrence
***.
Dear Lynne
Thank you for responding, but unfortunately that cannot be the case as I have just received YET another SMS from your database offering me YET again if I want Kaizer Chiefs family funeral cover. Why I would want such a cover and why this kind of marketing 'gimmick' would appeal to me, and WHY the opt out does NOT work is beyond me.
This is incredibly frustrating.
S Sharp
Dear Lynne
Thank you for responding, but unfortunately that cannot be the case as I have just received YET another SMS from your database offering me YET again if I want Kaizer Chiefs family funeral cover. Why I would want such a cover and why this kind of marketing 'gimmick' would appeal to me, and WHY the opt out does NOT work is beyond me.
This is incredibly frustrating.
S Sharp
