SS
Sonja S

1 reviews | Active since Apr 2013

11 Apr 2017, 14:13

SMS OPT OUT doesn't work

<p>Hollard Insurance/Life may send SMSs with the obligatory opt out option but they certianly don't listen or update their lists according to the respondants requirements. For this very issue, I will never request a Hollard Insurance option for any of my insurance requirements, only for the reason that they don't seem to listen/respond. I have tried not once, but a minimum of 6 times to opt out of their SMSs where they try to offer me some insurance plan or another. I even played around with the caps being on vs. off; e.g. STOP, Stop, stop...none of this makes a difference. So why on earth would I insure with a company that cannot even do a simple thing like remove me from their database? They have just alienated me from all their possible insurance products!</p>

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Replies (2)
Hollard Insurance
Hollard Insurance's reply11 Apr 2017, 15:20
Official

Hello Ssharp

I would like to thank you for contacting us regarding your experience.

I am sorry that you received marketing sms's.

Your number had been removed from our database.

Kind Regards

Lynne Lawrence

***.

SS
Sonja S's update18 Apr 2017, 14:05
Reviewer Update

Dear Lynne

Thank you for responding, but unfortunately that cannot be the case as I have just received YET another SMS from your database offering me YET again if I want Kaizer Chiefs family funeral cover. Why I would want such a cover and why this kind of marketing 'gimmick' would appeal to me, and WHY the opt out does NOT work is beyond me.

This is incredibly frustrating.

S Sharp