Slow response, bad service and no care attitude

****** vehicle 13 days ago today. Assessor told me the process would be concluded in 10 days. I have had to contact Hollard every time to receive feedback. Nothing Pro-Active from them. Assessor told me 3 days ago that he had submitted the completed documentation as required. The call center operator this morning told me that they had only received it last night. Each person I speak to has a different story.

No one has been prepared to commit to giving me a date or do anything to resolve this.