Slow claim process, with no feedback from the insurance

hi I opened a building claim on the 16th of November 2018(there was a natural disaster that blew my roof out a night before). I was not assisted that night as they said the claims department has knocked off. On Friday when I was opening a claim and I was promised that temporary measures were going to be taken to cover the roof before it damages the ceiling, the assessor only came in n a Monday(19/11/2018). Today is the 11/12/2018 no temporary measures has been made. my ceiling has falling due to the heavy rain, as we wait...………..