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Mariona M
1 reviews | Active since Jun 2023
05 Jun 2023, 10:27
Slow and *********** personnel
I’ve had a really bad experience with hollard, our claims were slow (4 months before receiving payouts), when i call to follow up, no one seems to be able to help or knows whats going on, then transfers me around. In 46 minutes, i was transfered to 26 different call agents, and still was not helped. They now want to cancel my car insurance because of THEIR admin that contains incorrect information, they’ve logged claims on my account, that I never even claimed for. Extremely slow service, *********** employees and bad admin keeping
Helpful (0)
Replies (3)0
Replies (3)
Hollard Insurance's replyOfficial
05 Jun 2023, 10:53 Hello Mariona
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To further assist you please can you provide us with your policy number, reference and/or claim number.
Regards
Hollard Customer & Broker Experience Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To further assist you please can you provide us with your policy number, reference and/or claim number.
Regards
Hollard Customer & Broker Experience Team
Hollard Insurance's reply05 Jun 2023, 10:53
Official
Hello Mariona
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To further assist you please can you provide us with your policy number, reference and/or claim number.
Regards
Hollard Customer & Broker Experience Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To further assist you please can you provide us with your policy number, reference and/or claim number.
Regards
Hollard Customer & Broker Experience Team
MM
Mariona M's updateReviewer Update
06 Jun 2023, 12:50***
Hollard logged claims, that I never claimed for. And is now being unfairly being negatively affected
Hollard logged claims, that I never claimed for. And is now being unfairly being negatively affected
MM
Mariona M's update06 Jun 2023, 12:50
Reviewer Update
***
Hollard logged claims, that I never claimed for. And is now being unfairly being negatively affected
Hollard logged claims, that I never claimed for. And is now being unfairly being negatively affected
Hollard Insurance's replyOfficial
06 Jun 2023, 15:52 Hello Mariona
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience.
Regards
Hollard Customer & Broker Experience Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience.
Regards
Hollard Customer & Broker Experience Team
Hollard Insurance's reply06 Jun 2023, 15:52
Official
Hello Mariona
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience.
Regards
Hollard Customer & Broker Experience Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will contact you for more information regarding your experience.
Regards
Hollard Customer & Broker Experience Team