Six Months later Claim not Finalised

On the 23 October Mr K Mokomane bumbed my car at the back and when we exchanged details he also gave me details of his broker by the name of Gary and i immediately called his and he promised to let his office call me after 08h00am since the accident happened around 7h00 am..That did not happen and i sent him a message during the day to remind me which he reponded by saying i should contact my own insurer to fix my car which i found it to be disturbing that his client damaged my car now hes coming with stories.

He then supp**** me with his offices email adress (***ca) that i should contact them which i did..and weeks later stil nothing from his offices which i sent him anther message on the 01st Nov without response..

07th Novemeber still no respinse which i them sent Mr Mokomane a message to follow up with his broker which he reponded by saying Gary promised him tht it was all handled which wasnt true..

After ive sent an email to the brokers office,Their office lady then cc'd me on an email to Hollard on the same day which was the 7th Nov which was clear that nothing was done on the claim till that day which i found to be very disturbing.

Every week ive been sending emails to both the brokers office and to Hollard and still nothing

even after sending the broker all the document on the 18th Dec she decided to respond to ask for more documents which i sent on the 05th January and to date no communication and they dont even respond to my emails

i sent emails and no response..

6 Months later claim stil not finalised