BT
Brent T
1 reviews | Active since Sept 2009
13 Apr 2016, 15:13
Short Term Exorbitant Premium Increases
I received an increase letter effective Dec 2015 about a 30% increase. Received another increase letter effective May 2016 about another 30%. So in total over a 60 % increase in premium in less than 6 months. I think this is totally unreasonable. I had a vehicle claim in 2014. Motor portion has increased by 100% but non-motor with no claims increased by 40%. Furthermore I enquired about the recovery progress wrt my vehicle claim - seems like a shambles, should be an open and shut case really - apparently they can't get hold of the other driver! I've now informed them that this is company car so really cannot be that difficult to get finalisation.
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Replies (1)Hollard Insurance's replyOfficial
13 Apr 2016, 15:55Hello Brentt,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply13 Apr 2016, 15:55
Official
Hello Brentt,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
