SHOCKING SERVICE

POLICY NO. HWML039322.- ISSUES WITH MOTOTECH WHOM YOU UNDERWRITE. 06/07 CLAIM APPROVED FOR WHEEL BEARINGS R4500 TO BE REPLACED BY ETHEKWENI TOYOTA DURBAN. TOTAL COST OF REPAIR QUOTED AT R8500. I COULD NOT AFFORD THE DIFFERENCE. AFTER MUCH EFFORT IN FINDING AN AFFORDABLE ALTERNATIVE I CALLED MOTOTECH TO INFORM. I WAS ADVISED ABOUT THE KEY FACTORS DETERMINING THE PAYMENT PROCESS IE.REGISTERED DEALER, VAT NO, CK NO ETC. ALL IN ORDER AND I PROCEEDED TO GET MY CAR FIXED. 07/09 I EMAILED RELEVANT PAPERWORK. I ADVISED THAT I HAD TO BORROW THE CASH TO PAY FOR THE REPAIR. I ALSO ADVISED THAT THE INVOICE GIVEN TO ME ALSO SERVED AS PROOF OF PAYMENT. 10/07 NEW PAPERWORK SENT TO ME.(DEALER REGISTRATION FORM) THIS DOCUMENT CAME WITH NO COMPANY CREDENTIALS, NO CONTACT DETAILS, ETC.MANY E,AILS SENT PLEADING FOR SPEEDY SETTLEMENT DUE TO ME WANTING TO RETURN THE CASH BORROWED ASAP. EVERY EMAIL SENT COMES BACK WITH A RESPONSE THAT SOMEONE WILL GET IN TOUCH WITHIN 24 HOURS, IF THEY DON\T THEN I SHOULD CALL BACK. GUESS WHAT-I HAVE HAD TO CALL BACK EVERY TIME. EVENTUALLY GOT A CALL FROM A SHAUN ADVISING ME THAT THE REPAIRER WAS SENT PAPERWORK AND ONCE COMPLETED I WILL GET PAID...NOTHING YET - SHOCKING"