Shocking Service

<p>On the 26th of May 2017, i met an accident and the car was towed to Proline Express (Molboro) on the same day. I was then told by Proline that the car would be ready in 2 weeks time. At that time i was given a courtesy car through Hoolard Insurnace. I had to the pay a refundable deposit of R1250.00 ont he same day. The repairs of the car was delayed at Proline and i had to give return the cortesy car cause a month had passed , and the entire deposit was taken by Tempest Hire due to the additional costs incurred in that month. My car was only then ready for collection on the 22nd of May , which was already passed the due date of what was told to me. Unfortunately I could only pick up the vehicle on Monday cause i was writing my exams and Proline is closed on weekends.</p> <p> </p> <p>I then picked up the car on Monday the 26th of May. I wa on annual leave at work and flew to Durban on the 28th of May and returned 11th July. I was back at work (Randburg) on the 14th of July , on my way back from work (travelling to Midrand), I noticed that the heat gadge was increasing and I stoppped at Beaclue Interchange.I was travelling alone and had no one to assit me. I am a female and I got stuck at the side of the road , and had to take a lift with an unknown gentleman , cause I was told that the tow truck will onlyreach me in an hours time and could not wait in that dangerous place by myself. The gentleman and myslef opened up the bonnet and a pipe was no connected and as well the radiator was leaking.The car was entually towed on Thursday night (13/07/2017). and Proline sent me a confirmation that the car was received by them. When my car was received by Proline , i was told that the radiator ONLY was broken and had to be repaired.</p> <p> </p> <p>To date I am still awaitng confirtmation from Proline or Hollard Insurance that a courtesy vehicle will be given to me in the interim of my car being in repairs.</p> <p> </p> <p>I was kept been told that feedback will be given to me. Im the one thats only making the calls and NO ONE has the couresty from Proline to confirm that my car will be ready.</p> <p> </p> <p>I am kept being told that feedback will be given to me from Friday(14/07/2017).</p> <p> </p> <p>I had to make alternate arrangments to get to work today and for the weekend. On Friday (14/07/2017) i had no feedback about the status of my car and i had no confirmation of courtesy car. Was then told today (17/07/2017) that they do not work weekends(Proline).</p> <p> </p> <p>I was then told today when i called that, the thermostat is broken had has to be fixed. Again i wa snot told this on the initial assesment and there was no problem with the thermostat before I met th accident and was never quoted on that respective part.</p> <p> </p> <p>I made about 5 calls today (***). Spoke to both Joleen and Sandy from proline and neither of them have the couresty to get back to me when they said they would. the last call i nade to them was at 13h30 and it is now 15h00 and i still have zero feedback from Proline.</p> <p> </p> <p>Again i state that i am a Femalethat lives alone and , i do not have any confirmation Hollard Insurnace or Proline Express that my car would be ready today or that a courtesy vehicle would be ready for me.</p> <p> </p> <p>How do i get home today ? from Randburg to Midrand.</p> <p> </p> <p>I am horrified at the level of service I received from Proline Express and even more appauled at the level of workmenship and the passing of blame on their side.</p> <p> </p> <p>I have never HAD SO POOR service before and I AM STILL AWAIITNG CONFIRMATION ABOUT MY CAR.</p> <p> </p> <p>Both Proline express and Hollard Insurnace have pulled me from the 14/07/2017 about a courtesy car being ready for me and its now the 17/07/2017 and was told by Sandy from Proline that my car would be ready today, thats why there is no courtesy car available and I asked her if she could confirm this and she rep**** No.</p> <p> </p> <p>I knock off at 16h30 and still dont have confirmation about my car, couretsy or a call to confirm the progress of my car</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>