Shocking Service

<p>I submitted a claim for my Son's cell phone at Game, Gateway on Tuesday,25.04.2017. I was advised the cell phone would be collected in 72 hours which was not done. the cell phone was only collected on Wednesday,03.05.2017.</p> <p>Since submitting this claim I have never received 1 phone call from Hollard with an update. Today I called for an update and was advised that the phone has been repaired and will be delivered to me in 72 working hours.</p> <p>I am totally shocked at the disgusting Service I received from a Prestigious Financial Institution such as Hollard! I am also employed in the Financial Industry and Customer Service is what we pride ourselves upon. I would never allow my customers to contact me for feedback, it has to be the other way around.</p> <p>Wow Hollard I guess customers are the least of your concern, as long as you get your salaries, that's it.</p> <p>The worst part of all this is I asked the consultants I spoke to don't they call their customers and I got silence then yes we do, when ????</p> <p> </p> <p> </p>