RJ
Riaad J
1 reviews | Active since Sept 2015
21 Sept 2015, 12:38
Shocking Response Time
I am insured with Hollard and logged a claim on Monday the 14th September. I am still waiting for finalisation of this claim. I have had to (on my own accord) follow up with Hollard on numerous occassions to get feedback as to what is happening. Charles Richards was supposed to call me back by 10h30 today and I have yet to receive his call. Pathetic service from Hollard
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Hollard Insurance's replyOfficial
21 Sept 2015, 14:06Hello Riajea,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your follow ups on your claim.
Please note that we have escalated your complaint to the customer care team for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your follow ups on your claim.
Please note that we have escalated your complaint to the customer care team for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply21 Sept 2015, 14:06
Official
Hello Riajea,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your follow ups on your claim.
Please note that we have escalated your complaint to the customer care team for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the lack of response received to your follow ups on your claim.
Please note that we have escalated your complaint to the customer care team for urgent attention and feedback will be provided to you as soon as possible.
Kind Regards
Lynne Lawrence
***