Shocked , Upset and Belittled ***1

I have a kaizer chiefs plan and was on maternity leave .In July 2017 this year I called for them to take the payment on the 07th Aug due to my UIF claim not being approved yet . The lady I spoke to was helpful and said that this is a special plan and that the date will not stay the same it will go back to the 27th my pay date . I then agreed as this is ok. In Aug my money was taken later as the claim was not approved yet and I made other arrangements for the money to be debited. I received a message saying I am 2 months behind and my plan had stopped . This morning I tried to explain to the customer adviser what happen but from the start of the call she was rude . She did not give me a chance to speak .She started by saying you are two months behind. You did not call us t chance your date back to your Salary date I have the system in front of me . I felt so upset as if I am her child I ask her if I can speak to her manager because she have n way of speaking with me . She said my manager is not here and why would you want to speak with him . I dont know when he will come . I ask to speak with someone else she dropped the line and said I'll ask someone to call back. This is upsetting if I got the wrong information from the person I spoke to then well we can work around it and just make the payments up to date and move on . But for the agent to be rude and then drop the line is so unprofessional I wish the manager can listen to the call