****tiest service

If I could give this a zero star rating I would! The service I have received while attempting to claim borders on horrific. On Wednesday, the 6th of June I submitted a claim for a car accident I was involved in. Important to note for later: the other party was guilty and also admitted guilt (indicated on the claim form). After I received confirmation from the broker that the claim has been submitted and received by Hollard, I assumed that hearing back from them by that Friday would be reasonable, which is usually the case with plenty of other people I have spoken to! So after following up nearly every day, and even contacting the assessor myself on the 14th of June, I was told that he will have a look at the claim the next day (Friday) and notify the relevant persons on the plan of action. When I heard NOTHING again the next Monday, I was told that he has had a look. That's it. Only on Wednesday the 20th of June (TWO WHOLE WEEKS AFTER MY CLAIM WAS SUBMITTED!!!!!!) the assessor submitted his report but the idiot never concluded. Again I followed up, and finally the next day the panelbeater got the ok to order parts. Which they are now waiting for and it's already been more than a month since my claim has been submitted. My car could have been in already, had Hollard actually done their work and not appoint useless assessors! And to make matters worse, I have been notified that my premium is going up due to the claim. First of all, that is unacceptable as the service I have received and this whole experience is absolutely **********! Secondly, the accident was not my fault! Hollard also does not respond to complaints on Facebook. And not to mention the drama to get a rental car. If the claim was completed in a timely fashion, my car would have been in for repairs already and I would not have to deal with rental car nonsense and having to follow up on progress every day. Pull up your socks Hollard!!! Your service is ****.