AC
Annabelle C

1 reviews | Active since May 2024

26 Aug 2024, 08:34

Shady insurance company

Worst experience ever, my partner is insured with Hollard, and he accidentally reversed into my car. The claim process has been an absolute joke. Three and a half month process with employees laughing in your face when you try and get any form of clarity regarding the process or timelines. We got the cheapest possible quote to repair the vehicle. Hollard offered a settlement of less than half, stating that they do not pay "markup" for parts or labour. Their offer is less than cost price to repair the vehicle. This means we will have to pay more than half to repair the vehicle out of our own pocket. Unconscionable thievery. Beware of Hollard, they are shady and *************.

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Replies (1)
Hollard Insurance
Hollard Insurance's reply26 Aug 2024, 09:35
Official
 
Hello  Annabelle
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team.