SETTLEMENT OF ARMED ******* CLAIM -

We were the victims of a armed ******* on Monday 9 November 2015. On the 10 Nov 2015 I send trough a preliminary list of the items that were ******. On Monday 16th November I e-mailed the final detailed list with all the ****** items with all the replacement quotations and invoices of some of the items that were replaced (Locks/Alarm remotes/Security gate remotes and 2 TV's) through. On Wednesday18 Nov 2015 I had an appointment with the assessor to discus the claim. When he arrived he did not even have copies of the detailed claim that was send through on the 16th Nov 2015. I therefore gave him all my original documents/Invoices and quotations. (He also did not discussed the claim with me.) I still receive e-mails from Hollard requesting the copies of Invoices ect. How many times more need I to reply that all the original docs/recieps/quototions were handed to the Assesor and the copies were mailed through weeks ago. WE HAVE A REAL BATTLE WITH HOLLARD TO GET THE CLIAM SETTLED CORRECTLY.<br> The only alternative for me now is to report this case to the Onbudsman