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Michelle M

1 reviews | Active since Dec 2013

02 Mar 2015, 11:30

Service Sucks please cancel the policy ASAP

I took out a hollard extended motor plan for those unfor seen mechanical problems.<br> <br> this was in October 2014. now come Feb 2015 I claim for my cooling system which was 5372.28<br> <br> Hollard authorized 2500, meaning I have to pay the 2872.28<br> <br> I also have a Bidvest extended warranty in which the lady at GM called and they also authorized 4900 on the claim Except 460 for the water cap.<br> <br> So now the lady at gm calls back Hollard asking them if they can only authorize the cap for 460 instead of paying the initial 2500 they had authorized, she was told NO it cant be done.<br> <br> Now out of the 360 I pay monthly for you guys to not even want to settle a bill lesser than what u had authorized beats me, for that I fin this insurance very useless to me as I had to take out 460 out of my pocket. yet still have to pay u guys 360??for what>?? so can I please have this policy cancelled ASAP

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Replies (1)
Hollard Insurance
Hollard Insurance's reply02 Mar 2015, 14:33
Official
Hello MichelleMatlala,

We are sorry that your claim experience prompted you to contact us with a complaint and cancellation request.
We apologise for any inconvenience or frustration this has caused you.

The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding the service benefit process.

Alternatively, please feel free to contact me directly.

Kind Regards
Lynne Lawrence
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