Service please!

Documents submitted to Hollard third party claims on the 15/11 and to date all i have been told is that someone will be allocated to assist with my claim. I work in the insurance industry and this type of service is just unacceptable on every level. One thing i will say is this, as you take your time to process my claims by vehicle gets worse with the rain and rust formation which you will be held liable for. Patiently waiting for your call Hollard.