service plan
my dad booked in his car for service today,only to find out that the consultant that he spoke to gave him a product he did not sign up for ,initially my dad asked for a service plan instead he gave my dad a maintenance plan the consultant said to him that the product he sold him included a service plan,now his car is sitting at the dealership and he has been calling hollard for this query to be resolved no one seems to know what to do!everyone is passing the buck,he requested for a recording because all calls are recorded he has been paying without fail now that he has to claim its a problem.we would like the recording so that he can take this forward the least they can do is change the plan or fire the consultant.
Hello Mike
I appreciate the time taken to notify us of your dad's recent experience. As per our telephone conversation earlier, your complaint has been escalated for investigation to establish what was discussed in the sales call.
Please note that one of our senior consultants will be in touch with your dad to provide feedback on outcome and way forward.
Kind regards
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Group Customer Centricity
Hello Mike
I appreciate the time taken to notify us of your dad's recent experience. As per our telephone conversation earlier, your complaint has been escalated for investigation to establish what was discussed in the sales call.
Please note that one of our senior consultants will be in touch with your dad to provide feedback on outcome and way forward.
Kind regards
***
Group Customer Centricity