MX
Mbali X
1 reviews | Active since Dec 2019
08 Apr 2024, 16:32
SATY FAAAAR AWAY FROM HOLLARD INSURANCE
The WORST insurer EVER!!!!! I submitted a claim for my device on the 28th of March, and after a follow up I did, my device still has not been sent to the repairer. It's such a horrible experience dealing with such an *********** insurer. Consultants ask you the most unnecessary questions, only for them to tell you to call back again to find out the status of your claim.....this is honestly soooooooo annoying.
Helpful (0)
Replies (3)0
Replies (3)
Hollard Insurance's replyOfficial
08 Apr 2024, 19:31Hello Mbali
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team
Hollard Insurance's reply08 Apr 2024, 19:31
Official
Hello Mbali
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and claim number.
Regards
Hollard Insure Customer & Broker Experience team
MX
Mbali X's updateReviewer Update
09 Apr 2024, 14:18Hi
I took this through Cell C. Upon follow up with you guys the agents were able to pick it up...so what do you mean you cannot pick this up. The policy is under PS Zulu
I took this through Cell C. Upon follow up with you guys the agents were able to pick it up...so what do you mean you cannot pick this up. The policy is under PS Zulu
MX
Mbali X's update09 Apr 2024, 14:18
Reviewer Update
Hi
I took this through Cell C. Upon follow up with you guys the agents were able to pick it up...so what do you mean you cannot pick this up. The policy is under PS Zulu
I took this through Cell C. Upon follow up with you guys the agents were able to pick it up...so what do you mean you cannot pick this up. The policy is under PS Zulu
Hollard Insurance's replyOfficial
09 Apr 2024, 16:01Hello Mbali
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply09 Apr 2024, 16:01
Official
Hello Mbali
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.