Rude Staff at Call centre

<p>I am currently on the phone with your call centre and speaking a very rude lady Cassandra, who keeps telling me there is nothing we (Hollard) can do, talking over me when i am trying to talk and trying to explain something. I am furious at the moment. I have cell insure through EDGARS. I pay R150 per month on this insurance. I sent my phone in for repairs in the begining of April. I was called a week later that my phone had been repaired and i must pay R800 access. Firstly, no one mentioned anything about access when i took out the insurance. Secondly, with any insurance, when you call for a cliam, they first advise you of the access before repairing anything. Not repair first and then you receive the shock of how much you must pay. If I had known this I wouldnt have taken insurance from edgars nor would I have sent my phone in because I could have paid the R800 to repair shop to repair my phone. I have asked around to see if other people are paying for access on their Edgars insurance and a few people have advised me they also did not know about the access until after it was fixed, but that their access was between R70 and R90.00. So why on earth is my access R800? I know the calls are recorded, so i hope you listen to how rude this lady spoke to your custoomers. Shye should not be working at your call centre!!!! I am taking this matter further. I am waiting for urgent feedback!</p>