Rude old kate

<p>I firstly begged hollard to fetch my device,begged for their banking details so that i can pay them their access fee today one of their consultants veronica put me on hold until we got cut off i called again spoke to old Kate who i spoke to last week who said i will get the device within 3 to 7 working days today she said she didnt see the access fee i paid i was venting and angry instead of having empathy she gave me attitude told me she was older than me and i wasn't her boss and I didn't pay her salary she put me on hold until I hugged up hollard doesn't have empathy,customer centricity and their agents are rude</p>