MK
Mahomed K

1 reviews | Active since Feb 2017

12 Jun 2023, 17:58

Rotten service from Hollard.

It is a pity that my previous review was removed. Allow me to set the record-it seemed only after a publication on this forum, there was a weak attempt by Hollard to ameliorate the situation. One Lebogang says he/she attempted to call. Considering the electricity crisis, before I could respond, the call was cut off. Lebogang sent an email to me saying that there was an attempt to call but the call was not taken. I then sent an email for his/her attention stating that the attitude was treated with deserved contempt. Recall that this response goes to admin so God kows who will attend on it, if ever. So, as an (insurance) service provider, is that it? Nothing further? I reiterate that Hollard's attitude and customer service stinks to the core and that consumers ought to be very wary when dealing with this company.

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Replies (1)
Hollard Insurance
Hollard Insurance's reply13 Jun 2023, 08:01
Official
 Hello Mahomed

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

To further assist you please can you provide us with your policy number, reference and/or claim number. Also can you indicate if this is a life, funeral or short term policy.

Regards 

Hollard Customer & Broker Experience Team