*********** Pensioners!!!

Good day

I'm writing this email on behalf of my father. The facts regarding this claim are as follows:

1.My father was involved in an accident.

2.He got a quotation from Winterberg Panel Beaters for R21 826.65 on the 12th June 2018.

3.A claim for this amount was submitted to Hollard Insurance on the same date.

4.Auto Magic in Benoni was appointed as the assessor.

5.An assessor was assigned the case, who in turn arranged with an assessor in PE to go and assess the vehicle in Fort Beaufort.

6.On the 28th June 2018, their Call Centre Agent called him to say that the claim was approved.

7.An approval was then sent to the Panel Beaters for R9 734.00, leaving a shortfall of R 12 166.

8.The assessor claims he only went to assess the car and took pictures on the 26th July 2018 (13h15), a month after the panel beaters had started working on the car.

9.The question then is: What happens to the shortfall?? Why would the assessor only go there a month after the claim was approved???

My father is a pensioner and therefore relies on Hollard doing the right thing. He has been a loyal customer and should not be treated this way.