Request for a call retrieve & the policy documents

I took out car insurance with Hollard in 2013 and I've asked them to email me the contract on numerous times so that I can look at the contract which never happened. The contract was sent via post after some time which I can't seem to find. I've called Hollard several time and asked them to email it through to me again but I'm still waiting. I need to see what I'm covered for as I recently found out that I do not have a courtesy car after being involved in the accident. I also requested for call retrieval from Reboana Legodi who did not see the need to escalate my request. I'm stranded and stress out as I am not too sure where I stand with Hollard.