reparing my car

hi I'm Wandile John and I have a Policy with Hollard extended warranty from 28/04/2017 policy number is 577009 and warranty product type is Cruise . I have a problem with my car the drive shaft pop-out then I phoned them asking what to do they told me to take my car to any workshop to get a quote I did that I took my car to a workshop on 23 /10/2017 then guys from the workshop have assessed my car on the same day they sent me a quotation I then forward that quotation to them along with service book that is what they asked me to send them all of this was sent on the 25/10/2017. i followed up with them to see check if they have received my document and i spoke to Donovan he said they haven't receive any thing from me he also said its because they a system that check email and scan virus before they receive them i said he must let me know when they received my document , the day passed no feedback from them , on Wednesday i called them again asking about my claim i spoke to lady she advised me that the thing that i need to provide of i didn't know about a report from my workshop that state what is wrong with my car i then ask the workshop to send me the report they did i forwarded to them i then called to check if they have received the report no the was no feedback then on Thursday the called me saying that they have received everything now my claim will be attend to .so the whole week my claim was not approved i don't even have a claim number ..........so week passed nothing happened on my car and the workshop guys are complaining saying that they can't work because my car is on the way . on Monday the 30th i called them again trying to find out what is happening with my claim i was told that the is something that workshop need to fill i mean WHY YOU DONT TELL ME WHAT I NEED TO GIVE AT ONCE NOT TELLING ONE BY ONE ............. then workshop did the same day and send it back then on Tuesdays was told someone is busy with my claim ok fine today i called them to find out now what is the problem they told me it wil be approved today ....then got an sms form them saying they are authorizing C.V. Joints for my claim for R3490.00 I DON'T KNOW WHERE ARE THEY TAKING THIS FORM CAUSE I PUT A CLAIM FOR DRIVE SHAFT NOT FOR C.V JOINTS i called them again to try and understand what is this i spoke to Nelson didn't know what to say to me he kept on saying its Donovan he then put me on hold for 30 minutes after that was put through to Donovan i couldn't speak to him because the call was dropped . so i don't know what to do because I'm paying them every month cause i wanted when my car gives me issues i know where to take it but the Hollard do this to me they need to resolve this because i don't have car to go to work . also the quotation costs R7,41.00 so now i need to pay R3920 so my that can be fixed ........... poor service form Hollard motor extender .