MT
Myron T

1 reviews | Active since Nov 2015

05 Nov 2015, 10:19

Repairs to bakkie running up to 4 months

Hi.<br> I brought a brand new bakkie in June and I was involved in an accident on 24 July 2015. My bakkie was \repaired"by proline panelbeaters and after 3 failed attempts ending in Septempber I said no more. Then after a long fight the assessors sent it to Renew-it panelbeaters(same group) on 19th October to rectify Proline's mistakes. After 2 more weeks without it I got an e-mail saying its done. I went to have a look at the repairs and I was shocked to see the colour on my bumper being different to the colour of the rest of the car. The grill is also broken and the repairs are now running up to R180 000. My R500 000 bakkie has now been reduced to s**** metal because of all the back and forth to fix previous fixes. And now the assessing team leader Freek is ignoring me because I don't want to send my bakkie back to renew-it. Hollard is now making it my problem that they're service providers cant do their jobs properly. When am I going to enjoy my bakkie?"""

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Replies (1)
Hollard Insurance
Hollard Insurance's reply05 Nov 2015, 14:13
Official
Hello myrontheron,

We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.

The matter has been escalated to our Claims Manager for urgent investigation and feedback will be provided to you shortly.

Kind Regards
Lynne Lawrence
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