rental and excess

It is now the second time that I have needed to use my insurance with Hollard.<br> <br> last time there was no response when wanting to ask for my rental that is included in my policy.<br> <br> NOW<br> <br> It took more that 2 weeks to get the go ahead. The result, repairs could not be done before Christmas.<br> <br> Car went in Monday 11 Jan 2016 and when I try to call to get rental I get put on hold and/or transfer until cut off.<br> <br> I now get hold of someone and told them I am not happy. I must pay premium, I must pay excess, but they avoid this car rental that is suppose to be in Policy?<br> <br> Don't worry sir. You pay the excess and we will get hire complaint to call you, BUT you also pay an additional R1250 for rental.<br> You will get it back, but sorry we cant help with the fact that you inconvenienced.<br> <br> This is just unacceptable!<br> <br> Elroy<br> <br>