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Abygail A

1 reviews | Active since Jan 2013

22 Jan 2024, 14:31

REJECTION OF CLAIMS- GRADUAL DETERIATION

I have NO fridge and washing machine since the 09th Today I get a rejectionnon basis GRADUAL deteriaton the assessors report says the fridge no longer cools NOW a 3 year old fridge GRADUALLY deteriating when I suddenly am not able to use it !!! is this a HOLLARD standard rejction ?

I PAY INSURANCE FOR THE UNFORSEEN I HAD A FRIDGE WORKING MY FRDIGE STOPPED WORKING WHATS THE 2 WEEK HOLD UP WITH A REEJECTION GRADUAL DETERIATION ?

0
Replies (11)
Hollard Insurance
Hollard Insurance's reply22 Jan 2024, 14:53
Official
 
Hello Abygail
 
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.  
 

To assist you further, kindly provide the policy number and claim number.


 Regards
 Hollard Insure Customer & Broker Experience team 
AA
Abygail A's update22 Jan 2024, 15:12
Reviewer Update
W***
C***
Hollard Insurance
Hollard Insurance's reply22 Jan 2024, 15:29
Official
 
Hello  Abygail
 
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team. 
Hollard Insurance
Hollard Insurance's reply22 Jan 2024, 16:25
Official
 
Hello  Abygail
 
 
Yes all details have been noted.
As per our previous communication, our Customer Resolution team is currently looking into this matter and will be in contact with you shortly.

 Regards
 

Hollard Insure Customer & Broker Experience team. 
AA
Abygail A's update26 Jan 2024, 12:18
Reviewer Update
WHY DO YOU BULLY CUSTOMERS FOR EXCERCISING RIGHTS???

I GE TOLD TO ESCALATE AND NOW IM SOFTLY BUL**** INTO WITHDRAW SO WE CAN ASSIST ?

WHAT NONSENSE IS THIS !!!!!


AA
Abygail A's update02 Feb 2024, 07:09
Reviewer Update
Can i have a response to my last email sent !!!!

I am told by the ombudsman that I have the right to know who is working with my case now

its not suppose to be a state secret !!!
AA
Abygail A's update02 Feb 2024, 07:11
Reviewer Update
Can i have a response to my last email sent !!!!

I am told by the ombudsman that I have the right to know who is working with my case now

its not suppose to be a state secret !!!
AA
Abygail A's update05 Feb 2024, 11:51
Reviewer Update
so this issue is with mbudsman and apparently a Hollard team
which i would have thought would have by now made contact to resolve this outside of the ombudsman
clearly customer service is not important to my insurer????
I ahve asked who the team was I am still waiting on feedback

INSTEAD WHEN I CALL I AM SARCASTICALLY ANSWERED WITH YOU WENT TO THE OMBUDSMAN S WE CANT HELP YOU
IF YOU RETRACT WE CAN DO SOMETHING ?
IM TOLD BY THE OMBUDSMAN THAT HOLLARD CAN RESOLVE THIS OUTSIDE OF THE THEM INTERVENING BUT CLEARLY YOU WANT A FIGHT ?


AA
Abygail A's update05 Feb 2024, 12:48
Reviewer Update
when ?
i have been without a fridge for a MONTH now
and my insurance does NOTHING !!!!!!

your customer service is absolutely disgusting !!!!!
AA
Abygail A's update05 Feb 2024, 13:13
Reviewer Update
why do you use the same generic response?
AA
Abygail A's update06 Feb 2024, 10:19
Reviewer Update
im still waiting on year team