MM
Mduduzi M
1 reviews | Active since Apr 2022
22 Apr 2022, 20:27
Rejection letters (Hollard insurance)
I'm very disappointed with the Hollard insurance the way they treated me when I claimed. On the 08 May 2021 , I claim for the damaged wooden floor and they denied my claim, I had to borrow money from the bank (90,000) to build a floor from wooden floor to concrete tile floor then on the 22 February 2022 I claimed for the damaged roof and ceiling which was caused by heavy rain. They denied my claim again. I'm very disappointed with Hollard insurance. I'm worried about this roof because it might cause a serious damage and it can collapse and hurt my family.
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Replies (4)MM
Mduduzi M's updateReviewer Update
23 Apr 2022, 09:07Thanks a lot fellow South Africans for listening my concern ,may God bless you all. All I need from Hollard insurance is to come and fix my roof and ceiling because now I'm worried about this roof it might cause a serious damage and hurt my family.
MM
Mduduzi M's update23 Apr 2022, 09:07
Reviewer Update
Thanks a lot fellow South Africans for listening my concern ,may God bless you all. All I need from Hollard insurance is to come and fix my roof and ceiling because now I'm worried about this roof it might cause a serious damage and hurt my family.
Hollard Insurance's replyOfficial
25 Apr 2022, 08:27Hello Mduduzi
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
Hollard Insurance's reply25 Apr 2022, 08:27
Official
Hello Mduduzi
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Insure Complaints
MM
Mduduzi M's updateReviewer Update
26 Apr 2022, 23:00Thanks a million fellow South Africans, Hollard has responded so far,and said they will look to this matter and get back to me as soon as possible,so I'm just waiting for them to respond. All I need from Hollard is to do the right thing ,to come and fix my roof and ceiling. May God bless you all.
MM
Mduduzi M's update26 Apr 2022, 23:00
Reviewer Update
Thanks a million fellow South Africans, Hollard has responded so far,and said they will look to this matter and get back to me as soon as possible,so I'm just waiting for them to respond. All I need from Hollard is to do the right thing ,to come and fix my roof and ceiling. May God bless you all.
Hollard Insurance's replyOfficial
28 Apr 2022, 09:13Good day Mr Mkhwa****.
We understand that our rejection of your claim is difficult for you to accept. While we stand by our decision, there are options available to you to challenge our decision, and we have outlined these options in our correspondence with you. Please feel free to take up any of these options, all of which are aimed at providing an objective evaluation of the matter.
We understand that our rejection of your claim is difficult for you to accept. While we stand by our decision, there are options available to you to challenge our decision, and we have outlined these options in our correspondence with you. Please feel free to take up any of these options, all of which are aimed at providing an objective evaluation of the matter.
Kind regards
Hollard Insurance's reply28 Apr 2022, 09:13
Official
Good day Mr Mkhwa****.
We understand that our rejection of your claim is difficult for you to accept. While we stand by our decision, there are options available to you to challenge our decision, and we have outlined these options in our correspondence with you. Please feel free to take up any of these options, all of which are aimed at providing an objective evaluation of the matter.
We understand that our rejection of your claim is difficult for you to accept. While we stand by our decision, there are options available to you to challenge our decision, and we have outlined these options in our correspondence with you. Please feel free to take up any of these options, all of which are aimed at providing an objective evaluation of the matter.
Kind regards