Rejection claim

<p>Hi my name is Nthabiseng Cemane</p> <p> </p> <p>I took a house protection plan with OOBA - Property Protector Financial Service, in April 2016 one of the mornings i found my garage ceiling has collapsed on my car, i immediately call them to put a claim, they then contracted Hollard property insurance to do the assesment and the maintanance.</p> <p>An agent came to my house and do the assesment on the ceiling and since then nobody even bothered to come back to me and tell me what is happening with my claim until when i made a follow up on the 06/07/2016 and i was told that my claim was rejected on the 30th May but no one came back to me and notify me.</p> <p>The reasons for my claim to be rejected are as follows : the ceiling collapsed due to the loose nails on the ceiling that happoened through a period of time and the insurance can not cover that.</p> <p>they told me that its my responsibility to make sure as aclient that i check the wears and tears on the ceiling every 2-3 months, how redicolous is that. who have the time to look at the ceiling every day when u enter even in your own house to check that? One will only realise when something happens that there is a problem.</p> <p>The contract also does not state that when the nails becomes loose and the ceiling collapse, the insurance will not pay </p> <p> </p>