MK
Maila K
1 reviews | Active since Jan 2024
03 Jun 2024, 11:52
Rejecting my claim
Hi I am insured with Renasa since 2021. I had a car accident on December 2023 and ive been claiming on my insurer(Renasa) since then but they've been taking me up and down. Recently they just told me that i am nolonger insured with them, I am insured with Hollard which is something new to me and even if theyve sold my policy to Hollard i believe they were suppose to inform me which they didnt. Please advice
Helpful (0)
Replies (4)0
Replies (4)
Hollard Insurance's replyOfficial
03 Jun 2024, 12:24 Hello Maila We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and claim number?
Regards
Hollard Insure Customer & Broker Experience team
To assist you further, kindly provide the policy number and claim number?
Regards
Hollard Insure Customer & Broker Experience team
Hollard Insurance's reply03 Jun 2024, 12:24
Official
Hello Maila We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.
To assist you further, kindly provide the policy number and claim number?
Regards
Hollard Insure Customer & Broker Experience team
To assist you further, kindly provide the policy number and claim number?
Regards
Hollard Insure Customer & Broker Experience team
MK
Maila K's updateReviewer Update
03 Jun 2024, 12:26What information i can provide?
MK
Maila K's update03 Jun 2024, 12:26
Reviewer Update
What information i can provide?
MK
Maila K's updateReviewer Update
03 Jun 2024, 12:38What information must i provide?
MK
Maila K's update03 Jun 2024, 12:38
Reviewer Update
What information must i provide?
Hollard Insurance's replyOfficial
03 Jun 2024, 16:00 Hello Maila
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply03 Jun 2024, 16:00
Official
Hello Maila
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.