CA
Charleen A

1 reviews | Active since Feb 2015

13 Feb 2015, 13:28

Rejected travel insurance claim

Return flights from overseas were cancelled. By the time flights were re-instated, the delayed departure meant that the final destination in South Africa was no longer appropriate. The flier then needed to be in George and not Cape Town by the time the flight arrived back in South Africa due to prior commitments. The claim was rejected on the grounds that George was not the booked destination.

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Replies (1)
Hollard Insurance
Hollard Insurance's reply17 Feb 2015, 08:50
Official
Hello AllenFamily,

Thank you for bringing this matter to our attention.

Please be advised that it has been forwarded onto the relevant department for action and one of their consultants will be in touch with you shortly.

Please accept our apologies for any inconvenience and/or frustration caused as a result.

Kind Regards,
Liezel Bester
Hollard Complaints Resolution Management
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