Rejected Claim and not reachable telephonically

I have taken up a warranty with Hollard for my 2007 VW Polo. The vehicle door's lock intermittently. I have taken it to VW for repairs. I have contacted Mototech (Jessica Davis) this morning and explained the problem to her. she then informed me that they were not suppose to talk directly to me, but to the dealer ( Cape City VW). The dealer on the other hand told me they do not deal with Hollard or Mototech and that I would have to pay and claim from the insurance later. Apparently the dealer got ingaged with the insurance (Hollard), but they claim that the components are not covered, even though the policy wording stipulates specifically that electrical components and sensor units are covered. All this response I have recieved from VW and not from the people who I have contracted with which in thase is Hollard. I have been on the telephone waiting for response since 10:00 and they have been transfering me to all their irrelevant department, HR, Sales, etc.<br> I am very dissatisfied with the way I am being treated and how they have continued to handle my cases in the past.