Rejected claim

Dear Sir/Madam

I purchased a house with a swimming pool in 2019 which I insured it with hollard insurance with the swimming pool included in the package.

On the 22nd of November 2020 I logged a claim for a damaged swimming pool due to natural disaster (floods),claim number ***5*001*001. On the 3rd of February 2021 hollard insurance responded and rejected my claim stating that the swimming pool was not built according to the required engineering building standards so they concluded in their findings that my claim will be rejected.

I really need your assistance and intervention regarding this matter. I hope you will handle this matter as a sense of urgency.

Please feel free to contact if there's any quiries on this number *** or *** Thanking you in advance

Thanks. Ms Lindiwe Madonsela